Shipping & Delivery
Each order is crafted and built right here at our shop. We take pride in our work and love to get it to the hands of our customers the soonest possible to enjoy.
It typically take us 1 to 3 working (business) days to complete each order . Customize and personalize gear takes us between 3-5 days before shipping.
Shipping time may vary between 2 business days up to 1+ week depending on your location.
Please contact us if you haven't received your item after 10 business days.
Please keep in mind that holidays are extremely hectic time for any postal service. Please make your orders well in advance, since we cannot guarantee an in time delivery. Even late orders sent out with expedited service will take much longer than usual.
United States: We use USPS first-class (3 days) shipping to the United States and now we are able to include tracking for all our U.S. customers.
Canada: Tracking is available by request (XpressPost) or if over $50 CAD total value is ordered. Otherwise untracked letter mail is used.
International: For overseas orders we are using USPS first-class mail. Please keep in mind that there can be taxes and duties charges due when your item arrives.
Payments & Refunds
We accept payment via PayPal and credits cards. Products are shipped once payment is received in full.
We want you to be happy with your experience with us. We have strict quality control procedures at our shop, but in a rare case when your item is defective and breaks, we will issue a full refund within 30 Days and replacement within 1 year.
Refunds will be given in your original payment method when the product is received, or given an online store credit, and will exclude shipping costs.
Customs duties and sales taxes are non-refundable outside of North America. However, you may be able to recover these by contacting your local customs office in your country directly.
The buyer takes full responsibility if a wrong/old address is provided to us. If the item was shipped before we are contacted with the correct address, the buyer will not be eligible for a free replacement.